China scooters and bikes manufacturer of ATV, dirt bike, pocket bikes, A-bike, mini chopper,electric scooter,golf cart, gasoline scooter, go kart,snow mobile,skateboard,sea scooter,mopeds,motorcycles and mobility scooters.
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Privacy Policy Highlights

Auroraz Scooter Inc. provides the highest quality scooters at the best possible value to our customers. We take pride in offering our customers top service before and after the sale. We believe that our dedication and commitment and 100% customer satisfaction guarantee will and has allowed us to gain repeat and referable business.

Privacy
Orders can be place either online or by phone. We DO NOT, in anyway, sell or distribute your information to any 3rd party. Customer information is used strictly for the purpose of our data storage and customer service.

Scooter Warranty
We offer a year warranty ONLY against manufacture defects for all of the scooters that are purchased DIRECTLY from Auroraz Scooter Inc.

The warranty starts on the first day you received the scooter. Because the warranty doesn’t apply to the hours you use your scooters, please exercise your right in 30 days.

We guarantee our products from manufacture defects within the first year from the date you receive your item. Warranty is on a parts exchange basis only. Warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. Customers MUST notify our company within 72 hours from date of receipt of the ordered scooter/s if you believe there are any problems with your scooter/s. No exceptions. Auroraz Scooter will be responsible for the shipping costs on the first part(s) warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs. Auroraz Scooter will also service your vehicle under warranty at no additional costs. However, it is buyer's responsibility to ship or bring in their vehicle to our facility for warranty service(s).

We require the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note, items are covered for regular use, if we find the cause to be from misuse or abuse the item(s) may be outside the warranty and the customer may incur repair charges. Replacement parts are shipped without charge, but it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from Auroraz Scooter.

In many cases, we’ll ask for pictures of the defect parts instead of the actual parts.

WE WILL NOT SEND OUT ANY REPLACEMENT UNTILL WE RECEIVED THE DEFECTED PARTS or PICTURES WE ASK.

All parts sent are at the discretion of Auroraz Scooter Inc. Parts are not guaranteed to be in stock and subject to availability.

This warranty shall be limited to no more than the purchase price of the scooter.

Customers are entitled to pay the repair fee on any damage that is NOT caused by manufacture defect.

Warranty is effective only if:

  • The product is completely and correctly assembled by a certified automotive or motorcycle technician.
  • The product is used under normal conditions for its intended purpose.
  • The product receives all necessary maintenance and adjustments.


Manufactures defects will only be covered. There are absolutely no refunds for any fueled items or used items regardless of damage or performance! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted. Scooters that are shipped back to us must have RMA (Return Merchandise Authorization) numbers. Customers can acquire the RMA number from our customer service by phone.

After RMA# is issued, we have to receive your return scooter in 7 business days, otherwise your returned will be rejected!

When you ship back the scooter, make sure scooter is in the original box, well-packed, with all material, and a detailed note about what kind of problems your scooter has. We strongly suggest you keep the original box for at least for 30 days! Customers who have thrown the boxes away will be responsible for preparing the box.

When you think there is any manufacture defects on your brand new scooter, you must stop riding on the scooter right away! Please report the problems to Auroraz Scooter immediately. Neglecting the problems and continuously riding on that scooter is very dangerous for your life! And by doing so, will also complicates the scooter’s condition, which will make you take partial responsibility. We encourage you to exercise your 30 days warranty rights instead of going to a local repair place you select to fix your scooter, because you will not get reimbursed unless that repair is authorized by Auroraz Scooter and the price is agreed upon by Auroraz Scooter prior to repair.

The warranty is voided if: frame is broken or bent due to abuse; wheels are bent or broken due to impact; spindles or A-Arms are bent or broken due to impact; axles are bent or broken due to impact; non-factory altering of engine or its components; engine malfunctions due to neglect or abuse; plastic fairings are damaged by impact. This warranty does not cover wearable parts such as: cables-throttle and brake, brake pads and shoes, tires, spark plugs, hoses, filters and lubricants or damaged parts from accidents, abuse, or extreme riding or loss of time without motorcycle, vandalism, fire or theft.. All warranties are voided if the scooter has been altered in any way or is used in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect or improper maintenance.

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Contact Information
Company Name: Auroraz Scooter INC. 
Contact Person: Oliver Wang Inquire Now - manufacture and export ATV, dirt bike, mini chopper, scooter, pocket bike, dirt bike, atv, go cart and electric motorcycle.
(Your message will be sent to the supplier directly)
Address: Room 201, No.206 Lehai Nan Li, Jimen District, Xiamen, Fujian 361021, China
Zip: 361021
Mobile: 0086-13926867376
E-mail: aurorazinc@gmail.com
MSN: Oliverwanggg@hotmail.com

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Auroraz Scooters Inc.
Cell Phone:
0086-13926867376
E-mail:
aurorazinc@gmail.com
 
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China Manufacturer and exporter of Scooter, ATV, MOTORCYCLE, DIRT BIKE, GO KART.


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Copyright © 2007-2010 Auroraz Scooters Inc.
Room 201, No.206 Lehai Nan Li, Jimen District, Xiamen, Fujian 361021, China
Tel: 0086-13926867376 (Cellphone)
E-mail: aurorazinc@gmail.com