Auroraz Scooter Inc. provides the highest quality
scooters at the best possible value to our customers. We take
pride in offering our customers top service before and after
the sale. We believe that our dedication and commitment and
100% customer satisfaction guarantee will and has allowed us
to gain repeat and referable business.
Privacy
Orders can be place either online or by phone. We DO NOT, in
anyway, sell or distribute your information to any 3rd party.
Customer information is used strictly for the purpose of our
data storage and customer service.
Scooter
Warranty
We offer a year warranty ONLY against manufacture defects for
all of the scooters that are purchased DIRECTLY from Auroraz
Scooter Inc.
The warranty starts on the first day you received
the scooter. Because the warranty doesn’t apply to the
hours you use your scooters, please exercise your right in 30
days.
We guarantee our products from manufacture
defects within the first year from the date you receive your
item. Warranty is on a parts exchange basis only. Warranty covers
factory defects and defaults only. We do not cover misuse or
broken parts caused by the user or by any other event. Customers
MUST notify our company within 72 hours from date of receipt
of the ordered scooter/s if you believe there are any problems
with your scooter/s. No exceptions. Auroraz Scooter will be
responsible for the shipping costs on the first part(s) warranty
shipment only. Any additional warranty parts that are needed
will require the customer to pay all shipping and handling costs.
Auroraz Scooter will also service your vehicle under warranty
at no additional costs. However, it is buyer's responsibility
to ship or bring in their vehicle to our facility for warranty
service(s).
We require the original part be returned to
us with a copy of the invoice and a brief statement indicating
the defective nature of the merchandise. Upon arrival, we will
verify the defect. Please note, items are covered for regular
use, if we find the cause to be from misuse or abuse the item(s)
may be outside the warranty and the customer may incur repair
charges. Replacement parts are shipped without charge, but it
is customer's responsibility to physically install the replacement
parts. If it is necessary for the full product to be returned
for repair or replacement, customers are responsible for the
shipping cost to and from Auroraz Scooter.
In many cases, we’ll ask for pictures
of the defect parts instead of the actual parts.
WE WILL NOT SEND OUT ANY REPLACEMENT UNTILL
WE RECEIVED THE DEFECTED PARTS or PICTURES WE ASK.
All parts sent are at the discretion of Auroraz
Scooter Inc. Parts are not guaranteed to be in stock and subject
to availability.
This warranty shall be limited to no more than
the purchase price of the scooter.
Customers are entitled to pay the repair fee
on any damage that is NOT caused by manufacture defect.
Warranty is effective only if:
The product is completely and correctly assembled by a
certified automotive or motorcycle technician.
The product is used under normal conditions for its intended
purpose.
The product receives all necessary maintenance and adjustments.
Manufactures defects will only be covered. There are absolutely
no refunds for any fueled items or used items regardless of
damage or performance! Any unauthorized packages returned without
a valid RMA number written on the exterior packaging will be
refused and sent back to the customer. Freight collect and COD
packages will not be accepted. Scooters that are shipped back
to us must have RMA (Return Merchandise Authorization) numbers.
Customers can acquire the RMA number from our customer service
by phone.
After RMA# is issued, we have to receive your
return scooter in 7 business days, otherwise your returned will
be rejected!
When you ship back the scooter, make sure scooter
is in the original box, well-packed, with all material, and
a detailed note about what kind of problems your scooter has.
We strongly suggest you keep the original box for at least for
30 days! Customers who have thrown the boxes away will be responsible
for preparing the box.
When you think there is any manufacture defects
on your brand new scooter, you must stop riding on the scooter
right away! Please report the problems to Auroraz Scooter immediately.
Neglecting the problems and continuously riding on that scooter
is very dangerous for your life! And by doing so, will also
complicates the scooter’s condition, which will make you
take partial responsibility. We encourage you to exercise your
30 days warranty rights instead of going to a local repair place
you select to fix your scooter, because you will not get reimbursed
unless that repair is authorized by Auroraz Scooter and the
price is agreed upon by Auroraz Scooter prior to repair.
The warranty is voided if: frame is broken
or bent due to abuse; wheels are bent or broken due to impact;
spindles or A-Arms are bent or broken due to impact; axles are
bent or broken due to impact; non-factory altering of engine
or its components; engine malfunctions due to neglect or abuse;
plastic fairings are damaged by impact. This warranty does not
cover wearable parts such as: cables-throttle and brake, brake
pads and shoes, tires, spark plugs, hoses, filters and lubricants
or damaged parts from accidents, abuse, or extreme riding or
loss of time without motorcycle, vandalism, fire or theft..
All warranties are voided if the scooter has been altered in
any way or is used in racing or competition, rented, used under
abnormal conditions, or subject to abuse, misuse, neglect or
improper maintenance.
